SHIPPING PRICES

For purchases equal to or less than €49, shipping costs will be:

Spain (mainland): €4.90

Portugal: €4.90

Shipping will be FREE for purchases over €49. If the customer returns the product, the return shipping costs will always be the customer's responsibility.

INFORMATIVE NOTE: ALL SHIPPING PRICES INCLUDE VAT

The delivery company is:

TOURLINE http://www.tourlineexpress.com

THE PROVIDER reserves the right to modify, temporarily suspend, or cancel the service at any time. Likewise, it has the right to reject purchases that do not pass the security controls established in its e-commerce systems and in the security systems of the payment service providers contracted for payment management on this Portal.

SHIPPING CONDITIONS AND DELIVERY DEADLINES:

• Saturdays, holidays, and local festivities are excluded for order shipping.

• The delivery service commitment begins upon payment confirmation.

• Shipments to P.O. boxes will not be accepted.

• THE PROVIDER guarantees the processing of the order, subject to stock availability, on the same day of receipt or the day payment is received.

• THE PROVIDER reserves the right to change the type of shipping and the company through which the merchandise is transported, provided that it does not cause manifest harm to the customer.

• The user is informed that at the time of delivery, if they are absent, a subsequent delivery attempt will be made. However, if a third delivery to the customer's address is required, the shipping costs will be exclusively borne by the customer, or alternatively, they must go to the nearest branch of the delivery company to collect their order.

Product delivery timeframes:

• If the order is placed before 5:00 PM, delivery to the customer will be made within 72 hours of placing the order.

• Orders placed after 5:00 PM will begin to be processed from the next business day.

• Orders placed on Saturdays, Sundays, and local or national holidays will be processed on the next business day.

For orders not available in stock, the timeframe will be a maximum of 30 days or, if longer, we will inform the customer of the new estimated timeframe.

PRODUCT RETURNS

Return:

If the customer's right of withdrawal is accepted by THE PROVIDER, having met all legal requirements, all payments received from the customer will be refunded, excluding shipping costs, without undue delay, starting from the date on which we are informed of the decision to withdraw from this contract, provided that this right has been exercised within 15 (fifteen) calendar days.

We will process this refund through one of the following methods, at the customer's choice:

- Through a purchase voucher/gift card with no expiration date

- Using the same payment method used by the customer for the initial transaction, unless the customer has expressly indicated otherwise, with reasonable justification.

If the customer does not indicate which of the two forms they want the refund to be made, the first option will be chosen:

- Through a purchase voucher/gift card with no expiration date

The right of withdrawal is subject to the following conditions:

• Returns will not be accepted without the packaging or containers in which the product was sent, along with warranties and instructions.
• Products from the same order must be returned in the same shipment; returns from the same order will not be accepted separately.
• Products must be in their packaging with warranty seals intact.
• The 15 (fifteen) calendar day period from purchase acceptance must not have passed.
• If the product does not meet the conditions mentioned above, an email will be sent explaining why the Right of Withdrawal cannot be exercised.
• THE PROVIDER will retain the refund amount until the merchandise has been received at the following address: C/. Carballeira da Botica, Nº 5, local B5, 36365 Lalín (Pontevedra), Spain.
• Return shipping costs will be borne by the customer.
• If the return is made with a shipping company different from the one contracted by the provider, the provider will not be responsible for the loss of the package or its condition upon arrival. In case of loss or damage to the merchandise, the customer must bear the costs of the refund and the lost or damaged product.
• The right of withdrawal cannot be exercised for purchases made in a personalized manner for the customer, such as engravings, personalized jewelry, or exclusive orders.

Timeframe:

The withdrawal period will begin on the day the buyer received the order, or failing that, from the moment they collect the product in store.

Notifying the return decision:

To exercise the right of withdrawal, the user must notify their decision to withdraw from the contract through an unequivocal declaration sent by email, WhatsApp, or certified postal mail. The following form model must be used.

Withdrawal form model (only complete and send this form if you wish to withdraw from the contract):

I hereby inform you that I withdraw from the purchase contract for the following item (indicating the following data):

• REFERENCE or PRODUCT NAME*
• PRODUCT PRICE*
• DATE AND NUMBER OF THE PRODUCT PURCHASE DOCUMENT* (or attach the purchase document)

*Required data

It is essential to provide the following personal data; if they are not provided, we will understand that the right of withdrawal cannot be exercised:

✓ Consumer's full name.

✓ Consumer's address.

✓ Contact telephone number.

This should be addressed to one of the following available addresses:

• Email: web@joyerialopezromero.com
• WhatsApp: 683 30 30 01
• Postal mail: C/. Carballeira da Botica, Nº 5, local B5, 36500 Lalín (Pontevedra), Spain.

It is essential to provide the following personal data; if they are not provided, we will understand that the right of withdrawal cannot be exercised:

✓ Consumer's personal data.

✓ Consumer's address.

✓ Consumer's signature (if sent by letter)

✓ Date of document signing (if sent by letter)

✓ Date and purchase document of the product.